FAQ

I Purpose 1. This Privacy Policy sets out how BigONE Private Company ("BigONE") collects, uses, discloses, and protects personal data in accordance with the AIFC Data Protection Regulations No.10 of 2017 dated 20 December 2017 and AIFC Data Protection Rules No.1 of 2018 dated 22 January 2018. 2. The purpose of this policy is to ensure that personal data is collected, used, and disclosed in a manner that respects the privacy and rights of individuals. II Scope 1. This Privacy Policy applies t...

TERMS OF USE of the BigONE Eurasia Platform (Digital Asset Trading Facility) Please read these Terms of Use ("Terms", "Agreement") carefully before using the services provided by BigONE Investment Ltd. ("BigONE", "we", "us", or "our"). These Terms constitute a legally binding agreement between you (the user of our services) and BigONE Investment Ltd., a private company duly incorporated under the laws of the Astana International Financial Centre (AIFC), with its registered office at 55/17 Mangi...

Partnering for Growth in the Digital Asset Economy At BigONE Eurasia, we believe that strategic partnerships are essential to building a robust, secure, and innovative digital asset ecosystem. As a regulated platform operating under the Astana International Financial Centre (AIFC), we offer institutional-grade infrastructure, deep liquidity, and full regulatory compliance — making us the ideal partner for blockchain projects, fintech providers, and institutional investors. What We Offer Our Pa...

Transparent. Fair. Competitive. At BigONE Eurasia, we are committed to providing our clients with a clear and competitive fee structure. Whether you’re a seasoned investor or new to digital asset trading, understanding our fees is key to managing your investment strategies effectively. Fee Structure: - Maker Fee:0.2% A Maker order adds liquidity to the market by placing an order that is not immediately matched. For contributing to market depth, Maker orders are charged a fee of 0.2%. - Ta...

BigONE Investment Ltd. Business Identification Number (BIN): 230740900475 📍 Address: 55/17 Mangilik Yel Avenue Block C 3.2, Floor 1, Office No. 149 Astana City, Republic of Kazakhstan 📧 Email: cs.eurasia@big.one 🕒 Operating Hours: Monday to Friday: 09:00 – 18:00 Lunch Break: 13:00 – 14:00 (Closed on weekends and public holidays) For general inquiries, account assistance, or support with your trading activities, please feel free to reach out to us via email. Our customer service team i...